- Delivery Charges for Orders from the Online Shop?
Delivery charges vary based on the destination and shipping method selected at checkout. The exact cost will be calculated and displayed before you complete your purchase.
2. Where Can I View My Sales Receipt?
You can view and print your sales receipt by logging into your account on our website and navigating to the “Order History” section.
3. How Long Will Delivery Take?
Delivery times vary depending on the stock location and your delivery address:
From China: Typically takes 2 to 4 weeks.
From USA: Typically takes 1 to 2 weeks.- How Do I Add a Gift Receipt to an Order?
You can add a gift receipt to your order during the checkout process. Simply select the “Add Gift Receipt” option and follow the instructions.
5. What Exactly Happens After Ordering?
After you place an order, you will receive a confirmation email with your order details. Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information.
6. How Long Do I Have to Return an Order?
You have 20 days from the date of delivery to return an order. Please ensure that items are returned in their original condition and packaging.
7. How Is the Recipient Reimbursed?
The recipient will be reimbursed through the original payment method used for the purchase. The refund process may take up to 20 business days after we receive and inspect the returned item.
8. How Can I Return an Item?
To return an item, please contact our customer service team at support@devicemart.live or [Customer Service Phone Number] for return authorization and instructions.
9. Can I Be Reimbursed Through the Original Payment Method?
Yes, refunds will be issued to the original payment method used for the purchase.
10. Will I Receive the Same Product That I See in the Picture?
We strive to ensure that product images on our website accurately represent the items you receive. However, slight variations in color and design may occur.
11. Can the Country Receiving the Shipment Be Different Than the Country of Purchase?
Yes, you can ship your order to a different country than the one from which you made the purchase. Please ensure the correct shipping address is provided at checkout.
12. Will You Restock Items Indicated as “Out of Stock?”
We frequently restock popular items. If an item is out of stock, please sign up for our notification service to be alerted when it becomes available again.
13. How Long Does the Delivery Take and How Much Does It Cost?
Delivery times and costs vary based on the destination and shipping method selected. Estimated delivery times are between 2 weeks to 1 month, and shipping costs are calculated at checkout.
14. Which Browser Is Best to Use the Site?
For the best experience, we recommend using the latest version of browsers such as Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
15. How Do I Subscribe to the Newsletter?
To subscribe to our newsletter, enter your email address in the subscription box at the bottom of our website or during the checkout process. You’ll receive updates on new arrivals, special offers, and more.