At Devicemart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund process.
- Eligibility for Refunds
1.1 Time Frame: Refund requests must be submitted within 20 days from the date of delivery.
1.2 Condition of Goods: Items must be returned in their original condition, unused, and in acceptance status. This includes original packaging, tags, and any accessories that were included with the purchase.
2. Non-Refundable Items
2.1 Exceptions: Certain items are non-refundable, including but not limited to:
Perishable goods (e.g., food, flowers) Personal care items (e.g., skincare products, makeup) Gift cards Custom or personalized items
- How to Request a Refund
3.1 Contact Us: To initiate a refund, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number] with your order number and details of the item you wish to return.
3.2 Return Authorization: Once your refund request is approved, you will receive a return authorization along with instructions on how to return the item.
4. Return Shipping
4.1 Responsibility: The customer is responsible for the cost of return shipping, unless the item received was incorrect or defective.
4.2 Shipping Method: We recommend using a trackable shipping method to ensure your return is received. We are not responsible for items lost in transit.
5. Processing Your Refund
5.1 Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return conditions.
5.2 Approval: If your return is approved, we will process your refund within 20 business days. Refunds will be issued to the original payment method used for the purchase.
5.3 Notification: You will receive an email notification once your refund has been processed.
6. Exchange Policy
6.1 Exchanges: If you wish to exchange an item for a different size or color, please follow the same process as outlined for refunds. Note that exchanges are subject to product availability.
7. Contact Us
If you have any questions or need further assistance with your refund, please do not hesitate to contact our customer service team at support@devicemart.live
or [Customer Service Phone Number].
Thank you for shopping with Devicemart. We value your business and are committed to providing you with excellent customer service.